Bank of the West Operations Assoc II - WMG Client Service Officer in Walnut Creek, California
Operations Assoc II - WMG Client Service Officer
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving more complex and escalated operational issues.
Essential Job Functions
Responds to various complex operational issues for internal and/or external customers.
Identifies operational improvements.
Reviews and analyzes daily reports and makes recommendations as necessary.
Resolves escalated issues from internal and external customers.
Maintains thorough knowledge of unit policies, procedures, standards and workflow.
Other Job Duties
May act as a lead or coach to less experienced staff.
Performs other duties as assigned. #LI-CS1
Requires practical knowledge of job area typically obtained through advanced education combined with experience.
Requires 3 years minimum prior relevant experience.
Complete knowledge of the products, policies and processes related to unit assigned.
Complete knowledge of banking operations.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Job: Bank Services
Location: United States-California-Walnut Creek
Requisition ID: 039015