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Bank of the West Sr Operations & Business Process Management Analyst- Commercial Lending in Tempe, Arizona

Sr Operations & Business Process Management Analyst- Commercial Lending


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

As an independent contributor, the focus of this position is to work closely with the business units to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates and provide solutions to both tactical and strategic needs. This role works with Process Owners and Process Managers across Commercial Loan Operations to 1) document process and data flows utilizing six sigma tools and methodologies 2) partner to identify and drive process improvements/transformations and 3) teach line managers and supervisors six sigma/lean process thinking and skills. Position will develop both written and visual depictions of project requirements and process flows. Works on moderately complex to complex issues and projects and processes.

Essential Job Functions

  • Responsible for documenting and maintaining process and data flows utilizing six sigma tools and methodologies

  • Partner with process owners and process managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience

  • Derive solutions from an end-to-end perspective, often extending to upstream and downstream businesses and applications.

  • Create, manage and maintain process hierarchy including alignment with Enterprise and Group methodologies

  • Support the spread, education and leverage of six sigma methodologies and thinking across operations line managers and supervisors

  • Reviews, analyzes and makes recommendations to the design and implementation of operational activities

  • Identify required data elements, and create source-to-target mappings (including business logic) for data transformations.

  • Develops data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise.

  • Solicit, understand, and document the business requirements, processes and workflows

  • Communicates and interprets operations performance, quality standards and goals

  • Monitors and adjusts the daily workflow to ensure that operational commitments are met.

  • Formulates, plans, and organizes new projects that will enhance the bank's customer service capabilities; reduce cost and risk; and contribute to the bank's cost savings initiatives.

  • May review and revise service agreements both internally and externally. Performs other duties as assigned.

  • Leads the creation of requirements documents and serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality

  • Manage projects and work product through a matrix managed environment

Other Job Duties

  • Performs other duties as assigned.


Required Experience

  • Prior Banking experience, especially in commercial lending.

  • Expert in Commercial Lending origination and servicing domain

  • Experience of working in an agile environment creating user stories and closely working with technical team members to clarify and articulate requirements.

  • Ability to run reports/ queries on structured and unstructured data.

  • Typically viewed as a specialist within discipline.

  • May have broad knowledge of project management.

  • Requires 5-7 years minimum prior relevant experience


College degree in Engineering or Business, or an equivalent

Business Process Management, Six Sigma, education combined with relevant hands-on experience

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Bank Services

Location: United States-California-City of Industry

Other Locations: United States-California-San Ramon, United States-Nebraska-Omaha, United States-Texas-Dallas, United States-Washington-Seattle, United States-California-Los Angeles, United States-Georgia-Atlanta, United States-California-San Francisco, United States-Illinois-Chicago, United States-Arizona-Tempe

Requisition ID: 053271