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Bank of the West Sr Escrow Flood Processor in Tempe, Arizona

Sr Escrow Flood Processor


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

The Escrow Specialist I is responsible for ensuring all escrowed items are paid in a timely manner. In addition, the Specialist handles optional insurance balancing for the billing, upgraded customer issues, loss claims processing, and research. The Specialist also monitors loans for flood insurance and lender placed insurance. The Escrow Specialist ensures the operation of the Escrow department stays compliant with regulatory requirements and updates policies and procedures as necessary.

Perform assigned functions within Escrow flood Administration timely and accurately while remaining compliant with all state, federal and investor guidelines.

Essential Job Functions

  • Flood Insurance Tracking: Process incoming flood insurance policies. Review each renewing flood insurance policy, cancelation or amendment to ensure proper flood insurance coverage is maintained.

  • Document and communicate insurance cancellation and renewal issues with customers and lenders to ensure that proper insurance coverage is maintained at all times.

  • Review all loan applications secured by real estate located within a Special Flood Hazard Area to determine the amount of flood insurance required and that the correct policy is obtained to ensure that all bank and federal regulations are met. Facilitate communication between lenders, customers and insurance personnel to maintain cohesive understanding of specific requirements and proper documentation for each loan closing.

  • Complete payment processing for loans that escrow flood insurance. Work with the insurance agents to ensure proper billing.

  • Forced Placed Insurance Review each insurance policy as it cancels or expires to ensure proper coverage is maintained. Communicate insurance issues with customers and lenders, following state and federal regulations. Force placed insurance when necessary. Process monthly forced placed insurance reconciliation, refunds, and renewals.

  • Maintains a working level knowledge of rules, rates, regulations and procedures of the National Flood Insurance Program and the company’s admitted surplus products.

Other Job Duties

  • Monitors new loan escrow line setup.

  • Researches and responds to customer inquiries received by phone or mail.

  • Acts as an informational resource within the department, for other departments.

  • Performs other duties as assigned.


Required Experience

  • Requiresbroad knowledge of operational systems and practices typically gainedthrough extensive experience and/or education.

  • Requires5 years minimum experience mortgage loan servicing experience preferably in Realestate taxes, homeowners insurance, flood, Mortgageor an equivalent combination of education and experience. Open and receptive to change and must have the ability to operate in afast paced environment.

  • Capableproblem solver with an analytical mind sent and excellent organizationalskills

  • Abilityto work independently, successfully prioritize multiple functions and meetdeadlines.

  • Possessgood written and verbal communications skills.Positive attitude and a customer centricfocus.

  • Mayrequire vocational or technical education in addition to prior workexperience.


  • HighSchool Diploma or GED Required


  • Proficientknowledge of escrow servicing systems.

  • Proficientknowledge of RESPA guidelines as well as other agency guidelines andrequirements (e.g.

  • HOPA)as it applies to mortgage servicing.

  • Proficientknowledge of insurance/tax and analysis procedures.

  • Proficientknowledge of all mortgage escrow requirements.

  • Proficientknowledge of MS Office software, including Word, Excel and Outlook.

  • IFEand MBA courses helpful.

  • Abilityto operate a CRT and 10-key calculator.

  • Analyticaland research skills.

  • Attentionto details.

  • Bankproduct and service knowledge.

  • Customerservice skills.

  • Maintainfiling system.

  • Operatestandard office equipment.

  • Personalcomputer skills.

  • Performsmath and analyses.

  • Problem-solvingskills.

  • Type35 wpm.

  • Verbaland written communication skills.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal

employment opportunity to all job seekers without regard to any status

protected by applicable law. Bank of the West is also an Affirmative Action

employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with

criminal histories pursuant to the San Francisco Fair Chance Ordinance subject

to the requirements of all state and federal laws and regulations.

Job: Mortgage

Location: United States-Arizona-Tempe

Requisition ID: 053455