Bank of the West Senior Manager Enterprise Applications in Tempe, Arizona

Senior Manager Enterprise Applications


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Summary

Lead and prioritize the Application Support

team’s work load

Manage and Own the Problem Management Process.

Develop, co-ordinate and promote the effective

functioning of problem management activities across all application support


Contribute to the planning of

application/infrastructure releases and configuration changes.

To examine potential areas for Service

Improvement and raise proposals with the Service Manager.

Provide technical leadership

Provide input to application/infrastructure


Interact with internal teams and external 3rd

party vendors to trouble shoot and resolve complex problems.

Design appropriate metrics for reporting on

key performance and quality indicators, particularly in terms of in-depth trend


Maintain application monitoring, performance

tuning and testing

Provide 3rd line Application Support on

complex internally and externally developed applications.

Provide input to administering and maintaining

all production and internal environments

Provide input to the implementation, backup

and roll-back plans

Act as a technical resource for internal and

external projects

Ensure there are robust procedures and

processes within the application support function remit

Follow appropriate departmental and company

procedures and policies (i.e. change control, security and auditing, release,

configuration, problem and incident management).

Maintain good working relationships with

internal departments as well as 3rd party vendors and hosting providers

To examine potential areas for Service

Improvement and raise proposals with the Service Manager

Provide timely and export advice on emerging trends

and issues affecting Service Delivery and Support. Develop strategies to allow

Application Support to manage resultant problems.



Required Experience

  • Requires broad management knowledge to lead project teams in one department.

  • Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

  • Requires 10-12 years minimum prior relevant experience.


  • Bachelor's Degree

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Technology

Location: United States-Arizona-Tempe

Requisition ID: 037926