Bank of the West Military and Veterans Banking Jobs

Job Information

Bank of the West Operations, Supervisor in Tempe, Arizona

Operations, Supervisor


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for supervising the loan processing employees within SBA. Fully maintains the integrity of the loan processing area and has a thorough understanding of the processing procedures. Assures that quality service is provided to internal and external customers on an unlimited basis.

Essential Job Functions

  • Provides support assistance for any and all activities associated with the funding of a new loan.

  • Supervises loan processing personnel including hiring, performance management, and evaluation of SBA processing specialists and documentation specialists.

  • Manages the flow of loan transactions through the processing function. Assures efficient distribution of work and that “turnaround time” goals are met on a consistent basis.

  • Reviews loan processors’ work for compliance with SBA and commercial loan processing and documentation standards. Identifies areas of weakness and provides training to processors to eliminate risk to the bank.

  • Communicates effectively with operations manager, sales personnel, credit personnel and processing personnel to assure the monthly funding objectives are satisfied.

  • Researches, collects and disseminates procedures specific to states in which the bank lends.

  • Researches, collects and disseminates procedure changes affecting SBA loan programs.

  • Provides secondary assistance during peak volume or vacation periods.

  • Performs all Laser Pro maintenance at the Sacramento location. Maintains working relationship with attorney closing and documentation process.

  • Performs post-loan documentation and pre-funding reviews, supervising these functions for accuracy.

  • Completes all final closing audit reviews prior to file transfer to operations services.

  • Ensures all processing tickler items are cleared within 30 days of initial loan funding.

  • Performs other duties as assigned.


Required Experience

  • 5-7 years in commercial and/or SBA loan processing and documentation


  • High School Diploma or GED Required

Administrative/Technical Skills

  • Verbal and written communication and presentation skills

Level Supervised

Directly supervises processing staff

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Bank Services

Location: United States-California-Sacramento

Other Locations: United States-Arizona-Tempe

Requisition ID: 056963