Bank of the West Loan Processor Quality Assurance Analyst, Equipment Finance Division in Tempe, Arizona

Loan Processor Quality Assurance Analyst, Equipment Finance Division



sets Bank of the West apart from other banks is our team members–they embody

the optimistic spirit of the West. There is a spirit here that drives us to do

more. Our team of more than 10,000 employees is vital to the success of our

Bank. They reflect our modern western values—straightforward, entrepreneurial

and optimistic. We seek to create a corporate culture that fosters and rewards

excellence, encourages creative thinking and respects diversity – an

environment where team members are engaged, supportive of one another and

enthusiastic about serving our customers. Bank of the West offers the stability

of a company that has a 135 year history and is part of BNP Paribas, a European

leader in global banking and financial services and one of the 6 strongest

banks in the world. We offer opportunities across our diverse business lines –

Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Monitors metrics and service level agreements

across the Equipment Finance lending process. Monitors loan aging reports and

identifies improvement opportunities based on the analysis of the metrics.

Proactively manages response to negative changes in metrics and creates

escalation and error recovery plans for problematic or delayed loans. Provides

pipeline and performance reports to the loan operations group management to

evaluate resource allocation. This is the senior level in this job family.

Essential Job Functions

  • Responsible for the collection,organizing and reporting of key performance metrics to assess operationaleffectiveness and efficiencies of the equipment finance division loandocumentation process.

  • Key metrics include but are notlimited to cycle times, rework loops, error rates customerwaiting/negotiating times, customer attrition rates, document pass throughrates, and resource productivity.

  • Identifies improvementopportunities and makes recommendation to management.

  • Creates escalation/recoveryplans for problematic or delayed loans.

  • Develops regular pipeline andperformance reports for loan operations group management and resourceallocation.

  • Regularly monitors thosereports to determine appropriate countermeasures to address negativeperformance metrics.

  • Through the use of statisticalanalysis of key performance metrics makes recommendations to management onprocess improvements with a goal of continuously improving service levelstandards for loan processing.

  • Logs all activity related tothe QA analyst function for loan process tracking.

  • Performs other duties asassigned.

OtherJob Duties




  • Requires advanced knowledge ofjob area typically obtained through advanced education combined withexperience.

  • May have practical knowledge ofproject management.

  • Requires 5 years minimum priorrelevant experience.


  • Associate's Degree preferred

  • H.S. Diploma required


  • Strong background in LEAN SixSigma or process improvement techniques.

  • Working knowledge of the end toend loan process.

  • Strong data analytic skills.

  • Understanding of diligencerequirements and compliance policy.

  • Knowledge of borrower types,loan types, and collateral types and impact on loan processing.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity

employer and proud to provide equal employment opportunity to all job seekers

without regard to any status protected by applicable law. Bank of the West is

also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment

qualified applicants with criminal histories pursuant to the San Francisco Fair

Chance Ordinance subject to the requirements of all state and federal laws and


Job: Commercial

Location: United States-Arizona-Tempe

Requisition ID: 038556