Bank of the West Loan Processor Quality Assurance Analyst, Equipment Finance Division in Tempe, Arizona
Loan Processor Quality Assurance Analyst, Equipment Finance Division
sets Bank of the West apart from other banks is our team members–they embody
the optimistic spirit of the West. There is a spirit here that drives us to do
more. Our team of more than 10,000 employees is vital to the success of our
Bank. They reflect our modern western values—straightforward, entrepreneurial
and optimistic. We seek to create a corporate culture that fosters and rewards
excellence, encourages creative thinking and respects diversity – an
environment where team members are engaged, supportive of one another and
enthusiastic about serving our customers. Bank of the West offers the stability
of a company that has a 135 year history and is part of BNP Paribas, a European
leader in global banking and financial services and one of the 6 strongest
banks in the world. We offer opportunities across our diverse business lines –
Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Monitors metrics and service level agreements
across the Equipment Finance lending process. Monitors loan aging reports and
identifies improvement opportunities based on the analysis of the metrics.
Proactively manages response to negative changes in metrics and creates
escalation and error recovery plans for problematic or delayed loans. Provides
pipeline and performance reports to the loan operations group management to
evaluate resource allocation. This is the senior level in this job family.
Essential Job Functions
Responsible for the collection,organizing and reporting of key performance metrics to assess operationaleffectiveness and efficiencies of the equipment finance division loandocumentation process.
Key metrics include but are notlimited to cycle times, rework loops, error rates customerwaiting/negotiating times, customer attrition rates, document pass throughrates, and resource productivity.
Identifies improvementopportunities and makes recommendation to management.
Creates escalation/recoveryplans for problematic or delayed loans.
Develops regular pipeline andperformance reports for loan operations group management and resourceallocation.
Regularly monitors thosereports to determine appropriate countermeasures to address negativeperformance metrics.
Through the use of statisticalanalysis of key performance metrics makes recommendations to management onprocess improvements with a goal of continuously improving service levelstandards for loan processing.
Logs all activity related tothe QA analyst function for loan process tracking.
Performs other duties asassigned.
Requires advanced knowledge ofjob area typically obtained through advanced education combined withexperience.
May have practical knowledge ofproject management.
Requires 5 years minimum priorrelevant experience.
Associate's Degree preferred
H.S. Diploma required
Strong background in LEAN SixSigma or process improvement techniques.
Working knowledge of the end toend loan process.
Strong data analytic skills.
Understanding of diligencerequirements and compliance policy.
Knowledge of borrower types,loan types, and collateral types and impact on loan processing.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity
employer and proud to provide equal employment opportunity to all job seekers
without regard to any status protected by applicable law. Bank of the West is
also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment
qualified applicants with criminal histories pursuant to the San Francisco Fair
Chance Ordinance subject to the requirements of all state and federal laws and
Location: United States-Arizona-Tempe
Requisition ID: 038556