Bank of the West Head of Leasing Service Center, Equipment Finance Division in Tempe, Arizona

Head of Leasing Service Center, Equipment Finance Division


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for managing major operations segment within the Equipment Finance Division. Provides working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes within business lines/operations segments. Identifies, analyzes and resolves complex problems related to business lines project, product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance business unit and product-related activity.

Essential Job Functions

  • Oversee overall operational management and control which entails monitoring and direct involvement in the operations of the business lines, participation in designing of policies and procedures and ensuring effectiveness thereof.

  • Responsible for budget/expense management, reporting and forecasting for areas managed. Ensures proper communication to the senior management concerning compliance of company and regulatory policies affecting areas managed.

  • Improve the operational systems, processes and policies in support of organizations mission, support management reporting, information flow and management, business process and organizational planning.

  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

  • Responsible for performing a significant role in long-term planning, including an initiative geared toward operational excellence.

  • Direct the project development and management; planning, costing, implementation and monitoring of all new and existing projects

  • Participate in overall operational management, planning, systems and controls. Interacts with senior management on new projects that will enhance the banks customer service capabilities by managing to budget.

  • Reviews and approve service agreements both internally and externally.

Other Job Duties

  • Participates in major projects and analysis as requested by Senior Management.

  • Ensures that operating procedures fully comply with approved Bank policies and procedures and any/all statutory or regulatory requirements.

  • Develops existing supervisors and key team members focusing on the departments succession planning and cross-training endeavors.

  • Performs other duties as assigned.



Required Experience

  • Requires 10 years minimum prior experience within the Equipment Finance Operations Segment.

  • Required experience in origination workflows and servicing of Commercial Equipment Leasing transactions

  • Required experience leading managers/supervisors of functional teams. Preferred management experience leading a large team, 100 FTE

  • Experience with coordinating capacity versus sales/portfolio/product goals

  • Experience in coordinating credit workflows with origination processes

  • Required knowledge of Application Entry, Documentation, Boarding, Funding, Customer Service, Collections, Special Assets, and Lease Platform administration


  • Bachelor's Degree Business


  • Extensive knowledge of banking products and services.

  • Able to understand and explain complex concepts.

  • Excellent analytical, communicational and problem-solving abilities.

  • High level of proficiency in Microsoft applications, especially PowerPoint, Excel.

  • Data Analysis and/or Database skills.

  • Able to work in a complex and demanding work environment towards tight deadlines.

  • Provides leadership, direction and coordination of the goals and objectives of the department.

  • This includes being able to oversee the team operationally balancing multiple duties each day including driving: excellent customer service quality, process improvement, SLA adherence, smooth project execution, system performance and customer setups.

  • Continually assesses, monitors, and makes recommendations regarding the performance of the department as well as managing/ensuring a strong relationship with the internal clients.

  • This includes best practices and up to date industry standards.

  • Develops, monitors, and updates the Department's internal control structure surrounding all operational functions.

  • This includes reviewing and revising existing policies and procedures on a quarterly basis.

  • Furthermore, this includes the internal controls for ensuring daily checks and balances are managed and reviewed.

  • Guides and counsels subordinates in their implementation of work flows, schedules and other day-to-day activities.

  • Ensures their attainment of established goals and objectives.

  • Assures workflow schedules are met in the proper timeframes.

  • Resolves operating problems as necessary.

  • Designs, develops, produces and delivers management reports tracking productivity, trends, risk, exposure and/or other relevant and meaningful information.

  • Communicates with senior management on a daily basis providing insight and recommendations as well as cross-functional peer or above communication.

  • Oversees application security administrator for all department systems including access rights and security levels granted.

  • Continually assesses, monitors and make recommendations regarding the operation risk of the department along with the Risk Department.

  • Combination Special Education/Experience: Fifteen years combined education and experience.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Operations

Location: United States-Arizona-Tempe

Requisition ID: 038321