Bank of the West Collection Manager, Equipment Finance Division in Tempe, Arizona
Collection Manager, Equipment Finance Division
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Manages directly through subordinates, operational activities for Collections and Customer Services within Managed Services-Equipment Finance Division. Responsible for creating and maintaining processes that achieve a high level of operational efficiency while maintaining proper internal controls to meet the changing business needs. Works on moderately complex issues and projects.
Essential Job Functions
Responsible for managing the operational activities on a variety of sections including those of high complexity and risk, to maximize productivity, efficiency and cost effectiveness.
Reviews, analyzes and makes recommendations to the design and implementation of operational activities for a large single functional unit or multiple sections within an assigned group.
Exercises administrative control over the functions and activities of the sections, including budget
Communicates and interprets operations performance, quality standards and goals for assigned sections.
Monitors and adjusts the daily workflow to ensure that operational commitments are met.
Formulates, plans, and organizes new projects that will enhance the bank's customer service capabilities; reduce costs; and contribute to the bank's cost savings initiatives.
May review and revise service agreements both internally and externally.
Other Job Duties
- Performs other duties as assigned.
Bachelor's Degree equivalent combination of education and experience
Requires 10 years' minimum prior relevant experience leading a Collections and/or Customer Service team
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Proven experience in staff development, job performance management and organizational development
Proven track record and ability to establish milestones and meet objectives
Thorough knowledge of business to integrate strategies and link financial goals and organizational profitability
Thorough understanding of Equipment Finance Division’s general business strategy as compared to competitors
Excellent computer skills and proficiency in LAN network, Microsoft Office software, and lease accounting packages
Ability to prioritize workload while remaining aware of time-sensitive tasks
Ability to delegate assignments
Ability to communicate effectively with all levels of management
Ability to evaluate and sell alternative solutions
Ability to effectively influence outcomes
Ability to partner with client groups in a team approach to provide technical expertise in developing business strategy
Customer service skills
Establish and recommend changes to policies with organizational impact
Exercise and continually develop interpersonal work relationships and management skills
Negotiation and presentation skills
Organizational and prioritization skills
Personal computer skills using
Microsoft Office software: Word, Excel, Outlook, etc.
Verbal and written communication skills.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-Arizona-Tempe
Requisition ID: 057844