Bank of the West CMS Product Specialist II in Tempe, Arizona

CMS Product Specialist II


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for providing product implementation, maintenance and other support functions on full range of cash management products and services.

Essential Job Functions

  • Logs and tracks open product implementation and maintenance actions to achieve established service level agreements.

  • Escalates issues as appropriate.

  • Acts as liaison with internal bank service providers and third-party vendors as required.

  • Investigates and resolves vendor service issues as required.

  • Ensures daily product support responsibilities of the group are completed properly and on time.

  • Supports the group supervisor with special projects as required.

Other Job Duties

  • Performs other duties as assigned.



Required Experience

  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

  • Requires 3 years minimum experience.

  • May require vocational or technical education in addition to prior work experience.


  • Good knowledge of deposit and non-lending products and services.

  • Detailed knowledge of operational processes related to all cash management products and service set-ups to assist in problem resolution.

  • Thorough knowledge of PC based cash management products and services.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Business / Commercial Banking

Location: United States-Arizona-Tempe

Requisition ID: 040609