Bank of the West Call Center Collection Rep (Tempe, AZ) in Tempe, Arizona

Call Center Collection Rep (Tempe, AZ)


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. Areas of delinquencies are categorized as follows:

  • Installment loan accounts

  • Revolving accounts

  • Lease accounts

  • Credit card accounts

  • Overdraft / Goldlines

  • Mortgage loans Accounts and calls are moderate in nature. Performance objectives will be assigned on an individual basis regarding specific area(s) of responsibility.

Essential Job Functions

  1. Initiating outbound/Inbound calls to customers regarding outstanding balances

  2. Contacting customers to negotiate and determine reason for payment delinquency

  3. Uses various collection systems to update customers’ accounts

  4. Accurately documenting all activities in a clear and concise manner in accordance with established procedures

  5. Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/FCRA) guidelines and consistently representing the company in a professional manner.

  6. Meet and exceed assigned Key Performance Indicators such as; collections goal, time on phone, talk time, quality assurance and department expectations

  7. Performs other duties as assigned


Required Experience

  • Requires limited job knowledge of systems and procedures.

  • Follows basic work routines and standards.

  • Does not require prior experience.


  • High School Diploma or GED Required


  • Good knowledge of collection policies and practices.

  • Good knowledge and understanding of Fair Debt Collection Practice Act, Collection Laws and Fair Credit Reporting Act.

  • * Bilingual is a huge plus, but not required *

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Collections / Commercial Workouts

Location: United States-Arizona-Tempe

Requisition ID: 037462