Bank of the West Military and Veterans Banking Jobs

Job Information

Bank of the West First Mortgage Operations Supervisor in Springfield, Illinois

First Mortgage Operations Supervisor


At Bank of the West, our people are

having a positive impact on the world. We’re investing where we feel we can

make the most impact, like advancing diversity and women entrepreneurship

programs, financing for more small businesses, and promoting programs for

sustainable energy. From our locations across the U.S., Bank of the West is

taking action to help protect the planet, improve people’s lives, and

strengthen communities. We are part of BNP Paribas, a global leader supporting

the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank

for a changing world, we are continually seeking to improve the ways we help

our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for overseeing mortgage loan activities such as processing and

closing. Ensures balance between growth objectives and credit quality

objectives of the Bank. Detects problems and develops solutions in a proactive

manner. Monitors customer service standards by assisting with operational

problem resolution. Manages employees by setting and assessing performance

goals and establishing work schedules/priorities. Responsible for ensuring that

the Bank complies with required laws and regulations.

Essential Job Functions

  • Ensuresthat the unit's operating procedures are in compliance with the approvedpolicies/procedures of the Bank and with applicable regulations.

  • Supervisesdesktop underwriting analysts processing and closing teams to achievedepartment and corporate goals and meet customer needs.

  • Assistsin the development/implementation of customer service standards. Provideswritten reports on service standards (including turnaround time).

  • Recommendsnew policies and procedures to improve overall efficiencies.

  • Ensuresthat all data is input into the system accurately and timely includingthat all applications have met regulatory requirements.

  • Responsiblefor overseeing the training of new Desktop Underwriting Analyst,Processors and Closers to ensure accurate and consistent work flows arecommunicated.

  • Communicatesregularly with Mortgage Banker (MB) regarding complex loan transactions.Resolve non-routine inquiries to ensure customer satisfaction.

  • Communicatesregularly with Area Sales Managers (ASM) regarding changes in the industryand operations center to ensure smooth flow between MB's and employees inoperations center. Maintains quality/quantity standards. Keeps informed oftrends and developments in local real estate markets as well as changingrules/regulations pertaining to both private, insured mortgages,FNMA/FHLMC, FHA, VA and RD. Keeps informed of rules and regulations asthey pertain to RESPA, HMDA, Fair Lending Practices and all complianceregulations. Supervises employees through selection, training, performanceappraisal and work allocation. Provides direct back up for subordinates indesktop underwriting, processing and closing. Reviews loan packages forcompleteness and accuracy. May assist in the pre-qualification of loans.Creates and maintains follow-up procedures.

Other Job Duties

  • Performsother duties as assigned.


Required Experience

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.

  • Typically requires broad job knowledge of technical or operational practices within assigned discipline.

  • Requires 5-7 years of minimum prior First Mortgage or Home Equity processing experience


  • Bachelor's Degree Business Administration, Finance or Accounting

  • High School Diploma or GED Required


  • Excellent oral and written communication skills required.

  • Demonstrated management.

  • Effective negotiation.

  • PC proficiencies.

  • Developed presentation.

  • Team building.

  • Proven written and verbal communication.

  • Planning and organizing.

  • Bank product and service knowledge.

  • Analytical and research.

  • Compile statistics, prepare forecasts and recommendations.

  • Decision making.

  • Quality of Service.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Mortgage

Location: United States-Arizona-Tempe

Other Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-Minnesota-General MN, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Nevada-General NV, United States-Wyoming-General WY, United States-Washington-General WA, United States-Oklahoma-General OK, United States-New York-General NY, United States-Idaho-General ID, United States-Utah-General UT, United States-Colorado-General CO, United States-Georgia-General GA, United States-Ohio-General OH, United States-New Mexico-General NM, United States-South Dakota-General SD, United States-Texas-General TX, United States-Oregon-General OR, United States-North Carolina-General NC, United States-Nebraska-General NE

Requisition ID: 052846