Bank of the West IT, Manager Senior - Application Support in Seattle, Washington
IT, Manager Senior - Application Support
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for directing the functional activities of assigned staff including technical design, product evaluations, and project management. Provides management with direction and leadership in technical areas. Provides advice and counsel to management concerning the application of computing techniques to business problems. Assigned area(s) of responsibility are activities of high complexity and impact.
Essential Job Functions
Develops open, considerate, effective and productive working relationships with customers, external contacts and individuals throughout BOTW.
Understands and uses BOTW software, hardware and technology. Has the ability to operate required office equipment.
Draws information and broad knowledge to make timely and logical decision that provides practical solutions for customers and others.
Responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity and other pressures.
Assumes responsibility for effectively meeting objectives, motivates self to get the job done, performs job duties in an organized, accurate and productive fashion, seeks out and is open to knowledge, ideas and feedback to improve effectiveness and holds self-accountable for following policies guidelines and procedures.
Uncovers customer needs, relates benefits to product/service features, handles objections and closes the sale. Also makes effective use of appropriate resources for delivering services which balance organizational objectives and customer needs, and identifies new opportunities that add value for customers and enhances the value of the relationship for BOTW.
Possesses managerial interest and a leadership orientation.
Other Job Duties
Supports training and professional development for staff members as needed to perform job duties
May conduct vendor negotiations and develop contract proposals.
Manages employees directly, through subordinates and occasionally other managers.
Establishes performance goals, allocates resources, assesses annual performance and recommends individual merit and promotional increases.
Maintains professional contacts with other companies, research bodies and equipment manufacturers concerning computer applications and equipment.
Performs other duties as assigned.
Requires 10-12 years minimum prior relevant experience
10 years of experience managing application Support / Development team experience in legacy, SAAS, vendor supported applications across multiple platforms.
15 years of experience architecting/implementing operationally efficient solutions.
10 years of experience supporting applications in Linux/Windows environment supporting incident/change management for day to day operations.
5 years of experience supporting multiple applications in Corporate, Finance, Risk , HR applications in financial/banking industry.
8 years of experience on supporting SLA , triaging/managing critical command center calls resolving P1 critical issues.
5 years of experience working powershell/python/shellscript.
3 years of experience working on Agile/scrum methodology
2 years of experience managing IT offshore strategy
- Bachelor's Degree
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-Arizona-Tempe
Other Locations: United States-California-San Ramon, United States-Washington-Seattle, United States-Nevada-General NV, United States-California-San Francisco, United States-Texas-Dallas, United States-Georgia-Atlanta, United States-Nebraska-Omaha
Requisition ID: 060545