Bank of the West PFD Payment Processor in San Ramon, California
PFD Payment Processor
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for effectively and consistently meeting or exceeding bank standards for customer service, productivity and quality. Minimizes risk of loss to the bank by ensuring accuracy and compliance of all monetary disbursements to dealer and broker base. Work with incoming and outgoing mail. Communicated with supervisor regarding workflow, policy, procedure and personnel issues.
Essential Job Functions
Ensures quality customer service and minimizes bank exposure by correctly and quickly processing and disbursing proceeds to the dealer or broker.
Ascertains, resolves and/or escalates problems that may affect the bank’s ability to disburse proceeds to the dealer.
Provides high level of quality customer service to both internal and external customers.
Separates, counts and distributes incoming mail as appropriate.
Ensures predefined deadlines are met for all funded packages.
Communicates with supervisor on a frequent and consistent basis.
Processes dealer participation.
Works extensively on keyboard entry.
Other Job Duties
- Performs other duties as assigned.
Requires limited job knowledge of systems and procedures.
Follows basic work routines and standards.
Typically does not require prior experience.
- High School Diploma or GED Required
Customer service and/or retail experience.
Consumer lending experience.
Proven verbal and written communication skills.
Basic PC knowledge – Windows, Microsoft Word, excel.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-California-San Ramon
Requisition ID: 038815