Bank of the West Military and Veterans Banking Jobs

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Bank of the West Information Technology Group Manager (Fraud, Claims and Collections) in San Ramon, California

Information Technology Group Manager (Fraud, Claims and Collections)


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West.

There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.

Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

As the bank and Technology transforms we need an innovative, passionate, leader who will lead a Technology Risk Operations. This new function will continue the journey of modernizing our technology approach through building a connectable architecture using API’s, Cloud, big data to move faster at lower cost. Additionally this will also require domain knowledge and skills in the areas of Fraud prevention, Claims, collections and culture by adopting new ways of working through Agile and Devops. Preferred office location in the bay area. However, for the ideal candidate open to other locations across our footprint.

Working closely with Technology and LOB teams to introduce, build and maintain a framework of Enterprise Technical components and products designed for reuse and Cloud to enable the development of customer and colleague digital applications.

Responsible for directing and coordinating activities toward achieving information systems and corporate objectives.

Responsible for the design, development, implementation and support of risk ops technology and applications. This would include, but not limited to the Fraud prevention, claims, collections platforms, and CI/CD toolset.

Recommends, supports and coordinates all technical development resources for “Risk Ops technology platform initiatives”. Provides pre and post implementation assessments of quality and benefit. Requires external and internal customer interface, excellent presentation skills, strong "service" mindset with proven performance in the software engineering and maintenance of systems.

Essential Job Functions

  • Drives the planning process for future implementation of vendor and in-house development and growth of the Risk IT operations across many

  • Partner with Technology, risk ops and lines of businesses to improve customer experience through digital technology

  • Manages work queues and prioritizes to achieve maximum utility of resources and optimum delivery time. Utilizes productivity tools, measures and procedures.

  • Provides technical expertise in the examination and definition of objectives for existing or proposed systems and in the design of improved systems utilizing information services.

  • Develops and manages direct operating expense financial plans for the group and allocates funds within the budget.

Develops recommendations of capital funding.

  • Plans, coordinates and schedules investigation, feasibility studies and surveys, including the economic evaluations or proposed technology-based products and services to determine cost, benefit and applicability.

  • Works with the executives of business units to coordinate the prioritization of risk ops programs and support application software projects.

  • Participates with all areas on information systems to design and maintain overall application software and system's architecture.

Other Job Duties

  • Supports training and professional development for staff members as needed to perform job duties

  • Manages employees through subordinates, usually other managers. Establishes performance goals, allocates resources, monitors progress and risks. Develops recommendations/action plans. Assesses overall performance of units and develops/monitors action plans.

  • Maintains a working knowledge of current and emerging technologies. Interprets their applicability to short and long-term bank needs.

  • Performs other duties as assigned.

  • LI-TW1


Qualifications - External

Required Experience

  • Requires 15 years engineering experience with 7 years in Risk Operations Technology e.g. Fraud Tech Ops, Claims, collections

  • Requires 7 experience in managing risk ops platforms e.g. BAE Net reveal, CGI CACS, Strata, Pega claims

  • Requires 5 years Agile Practitioner experience

  • Has lead large scale Technology transformation programs of work

  • Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.


  • Bachelor's Degree required, Masters preferred


  • Complete knowledge of information systems in the financial industry with experience in large scale, mid-range and microtech environments.

  • Proven track record in developing and managing diverse technologies and systems.

  • Extensive banking systems knowledge.

  • Experience in developing business proposals.

  • Ability to manage multiple, complex, concurrent systems and projects.

  • Experience with managing vendor services and relationships.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer -

Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco

Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations

Job: Technology

Location: United States-California-San Ramon

Requisition ID: 052419