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Bank of the West Sr. Group Manager, Risk Operations - Commerical Banking, Small/Medium Enterprise, Finance, HR, Marketing, Legal in San Francisco, California

Sr. Group Manager, Risk Operations - Commerical Banking, Small/Medium Enterprise, Finance, HR, Marketing, Legal


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

  • Operational Risk Management Executive responsible for leading a team of professional Operational Risk Managers to provide Oversight, Credible Challenge, Operational Risk Program Implementation, development of the Independent Views of the Risks and Quality of Risk Management in six (6) of the twelve (12) Businesses and Functions of Bank of the West – specifically Corporate and Commercial Banking, Small and Medium Enterprises, Finance, Human Resources, Marketing, and Legal.

  • Supervise execution of the Operational Risk Management framework across the first line Businesses and Functions with a front to back perspective.More specifically:

  • Build credible relationships with Business and Function in order to understand and monitor their activities and advise Senior Management on strategic decisions with operational risk impacts. Foster strong relationships with the Businesses and Functions to provide an independent view of their risks and the quality of risk management in order to be a source of strength to the business.

  • Provide Independent Risk Opinion of the Business and Function’s risk identification, risk assessment, issue remediation, monitoring and action plans to address operational risk and control gaps in the environment. Identify risks, evaluate their potential impact and review the strengths and weaknesses of existing controls.

Ensure the effective implementation of the Operational Risk Programs including the Risk and Control Self-Assessment (RCSA), Control Plans, Self-Identified Issues, the Key Risk

  • Indicator Program, Records and Information Program, and Get to Green Program.

  • Leads and advises key stakeholders on operational risk mitigation strategies by providing risk consultation for major initiatives and projects (including business planning).

  • Facilitate the Risk Review of all New Activity governed through the New Activity Committee including new products, offshoring, significant outsourcing, moves and restacks, new technology implementation and new strategic initiatives.Understand the additional activity such as initiatives and right shoring impacting the Business and/or Function with respect to the Operational Risk impacts. Participate in evaluating new products, changes to the channels through which products are offered, and technology impact assessments for their impacts on the Bank’s, Business’ or Function’s operational risk profile. Approve procedures and guidelines on operational risk limits by type of product and/or transaction, specifically the TAC/NAC process; and establish management and administrative procedures to ensure adherence to policies.

  • Oversee the reporting on Operational Losses including both Actual and Potential Incidents with oversight of root cause analyses and action plans.Prioritize monitoring activities to reduce income volatility for the bank and increase risk transparency while being attentive to increasing the level of customer service and satisfaction.

  • Oversee the assignment of Audit and Exam Findings in the Businesses and Functions.Monitor the timely completion of all Recommendations. Monitor ongoing progress of Action Plans.Review and address all Remediation actions in advance of submission to Inspection General or the Regulators.

  • Provide credible challenge over the Business or Function Audit, Compliance and Risk (ACR) annual rating for the Executives and Staff.

  • Provide formal independent reporting on the State of Operational Risk to the Business or Function Executive, the Internal Control Committee, the Enterprise Risk Committee, the Board Risk Committee, Regulatory Bodies as required.Independent reporting includes both narrative and quantitative elements.

  • Educate, train and support the Businesses and Functions on all Operational Risk topics – or ensure the consistency and comprehensiveness. Provide a voice and advocacy of Business and Function concerns back to Risk ORC corporate teams including Anti-Fraud, Third Party Risk, Governance Framework Reporting & Analytics, Independent Testing, and Transversal Risk teams. Partner with the business in the development and implementation of changes to standards, systems and processes used within the operational risk framework.Ensure understanding and accessibility for the 1 st Line, of all changes, communications and requirements.

  • Establish proper governance and oversight of the overall Operational Risk profile of the Businesses and Functions under their responsibility, establishing, as required, Control Committees (sub-Control Committees) for oversight of the execution of the operational risk management standards and procedures; emerging risk trends, KRIs, incident reporting, recommendations, action plans, testing.

Serve as the Secretariat for the Business or Function Sub-ICC to the Enterprise Internal

  • Control Committee.

  • Oversee the selection and results of the independent 2LOD testing program within the respective Business and Function.

  • Participate in the Business and Function executive leadership meetings as possible.

  • Escalate matters as required to the appropriate governance committee, the Head of Operational Risk, the Chief Risk Officer, the Business or Function Senior Executive

  • Develop strong personal relationships with the Control and Governance teams and other partners (e.g. subject matter experts in compliance, information security and corporate investigations) to ensure trust amongst the three lines of defense.

  • Stay abreast of key external industry issues impacting the business or operational risk framework (e.g. regulatory, competitive landscape and material industry events, etc.)Participate in Industry Events where possible.

Develops talent in the operational risk team to deliver performance and results – including the identification, development and retention of talent with requisite risk capabilities as well as providing leadership and overseeing performance management and staff development activities. Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to operational risk.


Required Experience

  • Requires advanced business knowledge, general management and leadership capability to lead business or functional teams. Typically has broader practical experience across multiple professional disciplines within the organization, combining theory, past practical experience and the organization’s business practices.

  • 20 or more year’s directly related or combined Operational Risk Management and Internal Audit experience within the financial services industry.

  • 15 or more years’ experience working in Financial Services including Consumer Banking, Commercial Bank, Wealth Management, Personal Finance or Corporate Functions within the banking Industry

  • Credibility with the Business and/or Corporate Function being supervised (knowledge, experience, expertise).

  • Deep Knowledge of Operational Risk – identifying, assessing, and understanding the operational risks in the multiple environments, products and services across the bank.

  • Detailed knowledge of the Operational Risk Programs and Processes (RCSA, New Activity, Loss Management, Permanent Control Plans, Findings and Recommendations, Change Management, etc).


  • Bachelor's Degree

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Risk Management

Location: United States-California-San Francisco

Requisition ID: 049953