Bank of the West Military and Veterans Banking Jobs

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Bank of the West Product Manager - Product Support in San Francisco, California

Product Manager - Product Support


At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

We are undergoing a dramatic transformation to reimagine our brand, experiences, and products. We know real change is hard work, which is why we need people who are aligned with our values and ready to make a serious impact on our industry and the world. We need your experience, optimism, and energy to define, design, and build the future.

We are throwing past constraints and assumptions out the window as we redesign and rebuild all of our digital products. From our native mobile apps to our extensive portfolio of online products and services we aim to reset the bar for consumer experience in the financial industry. To accomplish our goals, we are building a team of professionals assembled from e-commerce, entertainment, Fintech, and social media.

We are looking for people unafraid of bringing their authentic selves to work. Our inspiration and collaboration depend on the diversity of our teams, and inclusion of all voices in our process. We value honesty, transparency, and positive leadership. We are not interested in corporate politics. We appreciate action. We reward continual improvement. We want you to grow. We want you to be yourself. We want you to ask for help and help your peers. We want you to work hard and be proud of the results. We want you to take vacation. We know that when we support you, you will do the best work of your career.

Our eyes are on the future and we need you to help make it happen, join us.

Our organization operates in a Centralized Partnership model. Management of assigned product(s) including market research; financial analysis; product planning, development and implementation; and coordination of sales and marketing strategies, objectives and programs. Our partnerships include deep collaboration with Design, Engineering, Data, Marketing, and Business teams.

Job Description Summary

The Growth & Transformation Team is looking for a Product Support Analyst who will be responsible for delivering strategic initiatives across all lines of business. This role is cross functional and requires executive presentations to various levels and areas of (executive) leadership.

The successful candidate will be part of and oversee several programs and product launches in order to maximize effectiveness for our partners while facilitating growth of the platform via our Product Managers. This will require detailed analyses supported by a forward thinking perspective, a desire to learn and think curiously about problems to propose new innovative tactics and strategies to be developed, integrated, monitored, adjusted and reported. Coordination, collaboration and stakeholder management within the Digital team, Product Owners, various lines of business / support groups and other areas in Growth & Transformation team are critical for success. Experience in digital product offerings and agile methodology are highly preferred.

Essential Job Functions

  • Supports new product development activities by researching operational, accounting, systems; assisting with efforts to develop a business case before product launch; developing and implementing systems and process changes; and updating process workflows and policy & procedure documentation.

  • Implements new tactics to support Digital Channels growth via business case analysis, user story generation and coordination of development activities. Requires detailed requirement gathering to understand business impact; implementing process changes; and providing training to employees on the new requirements.

  • Researches and resolves questions or issues raised by customers, business partners, and other team members including but not limited to: discrepancies, system issues, policy interpretations, and audit remediation.

  • Serves as a primary point of contact with audit, risk and compliance personnel. Provides overviews of the business and related processes and controls; answers questions; responds to requests for information; attends audit meetings; and implements solutions to remediate findings and recommendations

  • Supports various systems projects for the business unit including system implementations, upgrades, and enhancements.

  • Will serve as a primary point of contact with audit, risk and compliance personnel. Provides overviews of the business and related processes and controls; answers questions; responds to requests for information; attends audit meetings; and implements solutions to remediate findings and recommendations

  • Manages relationships with peers, business partners and vendors to ensure that bank objectives are achieved.


Other Job Duties

  • Prepares and distributes regular/special management reports on the department's activities. Compiles data for analysis or dashboards. Attends professional seminars and participates in Bank and industry operational risk management and regulatory compliance practitioner groups.

  • Participates in other Operational Risk and Compliance projects that will impact DCG

  • Performs other duties as assigned.



  • Bachelor's Degree

Work Experience

  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.

  • May have broad knowledge of project management.

  • Requires 5 years minimum prior relevant experience.

  • May have deep knowledge of project management. Experience in Agile Methodology preferred.


  • Thorough knowledge of product line assigned including operational aspects.

  • Complete understanding of product structures, systems and processes.

  • Knowledgeable in digital product offerings (online and mobile banking, online account opening and electronic funds transfer)

  • Must have experience and ability to interact with different teams and management levels.

  • Conducts training classes on new or updated procedures, as necessary.

  • Thorough knowledge of product line assigned including operational and marketing aspects. Understanding of product planning and market research.

  • Analytical and research

  • Bank product and service knowledge

  • Coordinate meetings

  • Develop office procedures

  • Negotiation skills

  • Presentation skills

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Product Development

Location: United States-California-San Francisco

Requisition ID: 058839