Bank of the West Physical Security Operations Center Controller in Omaha, Nebraska
Physical Security Operations Center Controller
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for shift activities and directing the monitoring and evaluation of all physical security alarm systems and video systems for multiple Bank of the West facilities. Leads and evaluates the response of shift staff members during alarm activations and is responsible for directing request for dispatch and ensuring effective communication with local law enforcement personnel in response to emergency and crisis situations. Completes and reviews critical security incident reports, identifies errors and ensures proper distribution to key management personnel in a timely manner. Conducts on the job training of Security Operations Specialist and/or contract staff controllers ensuring proficiency for all related tasks.
Essential Job Functions
Directs and oversees assigned shift monitoring of alarm activations and immediate visual assessments via CCTV systems. Ensures appropriate assessments are made and instills sound judgment of operations specialists and contract security controllers when requesting law enforcement response.
Performs as Command and Control Center lead to evaluate and analyze situational events and determines appropriate communication response to management and law enforcement agencies during shift incidents. Ensures critical notifications are completed in accordance with established protocols and checklists.
Controls and maintains a complete chronological record of all security incidents, alarm activations, and security activity that occurs during a shift. Identifies errors and directs correction of records prior to distribution and ensures appropriate records filing.
Creates and reviews security incident reports, identifies errors and verifies that assigned shift distributes in a timely manner and in accordance with established guidelines and procedures.
Ensures inoperable alarm and video equipment are properly documented and service repairs are promptly generated. Verifies that compensatory measures are in place until resolution of service issues are completed to ensure compliance with the Bank Protection Act (BPA).
Performs detailed programming of security alarms panels and DVRs during installation and assists to isolate and troubleshoot inoperable equipment with service technicians.
Completes assigned video reviews and search for video evidence and verifies that all requests are completed, tracked, and documented by shift personnel. Verifies that evidence identified by assigned shift is safeguarded and a chain of custody document is completed for distribution.
Ensures appropriate activation and distribution of timely notification using the Bank's automated emergency notification system.
Other Job Duties
Oversight of shift staff for the creation and processing of access control cards and ensures that cards that are reported as lost, stolen or terminated are properly deactivated in compliance with internal audit requirements.
Conducts training of Security Operation Specialists and contract security controllers ensuring proficiency in all related tasks. Prepares shift members for evaluations and/or certifications.
Provide shift liaison support to branch and back office personnel to resolve all physical security issues and answer questions.
Directs shift response to maintain and update all records management documents.
Performs other duties as assigned.
Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.
Requires 5 years minimum experience.
May require vocational or technical education in addition to prior work experience.
Associate's Degree Criminal Justice or Security Administration
High School Diploma or GED Required
Isolate and resolve problems quickly and proficiently.
Analyze facts and principles and draw conclusions about specific task or subjects.
Highly proficient computer and typing skills.
Proficient with MS Office, Excel, Power Point and MS Word.
Experience with UTC Mastermind Alarm Monitoring System.
Experienced with technical programming of alarm systems and digital video recorders.
Excellent communication skills with ability to speak clearly and concise using proper phone etiquette.
This position has the option to work in one of our key hubs (Omaha, NE) .
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-Nebraska-Omaha
Requisition ID: 060899