Bank of the West Operations Associate in Omaha, Nebraska

Operations Associate

Description

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving moderately complex operational issues.

Essential Job Functions

  • Reviews client onboarding data from various sources for new account approval, account updates and account closures.

  • Completes data entry of client information into various systems.

  • Assists Financial Advisors with new account and account update questions.

  • Responds to various moderately complex operational issues for internal and/or external customers.

  • Receives and reviews incoming work, contacting appropriate resources as needed.

  • Prepares, edits, distributes, and/or corrects standard documents.

  • Maintains a moderate working knowledge of unit policies, procedures, standards and workflow.

  • May act as an escalation point.

  • May assist in identifying operational improvements.

  • May review and analyze daily reports and make recommendations as necessary.

Other Job Duties

  • Performs other duties as assigned.

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Qualifications

Required Experience

  • Understanding of client onboarding and maintenance requirements in a brokerage setting.

  • Understanding of general brokerage processes.

  • Requires 2 years prior relevant experience.

Skills

  • Working knowledge of SEC, FINRA and MSRB rules.

  • Working knowledge of brokerage operations.

  • Understanding of various new account document requirements.

  • Communicates frequently with other departments and branch employees to resolve escalated issues.

  • Utilizes multiple systems and software applications to complete required research.

  • Retains accurate and appropriate supporting documentation.

  • Trains other employees as requested.

  • Performs quality assurance reviews or user acceptance testing as assigned.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Bank Services

Location: United States-Nebraska-Omaha

Other Locations: United States-California-Sacramento

Requisition ID: 042303