Bank of the West Administrative Asst II - Contact Center Omaha in Omaha, Nebraska

Administrative Asst II - Contact Center Omaha

Description

What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for primarily performing diverse administrative support duties and secondarily performing secretarial support duties. Requires good working knowledge of unit practices, policies, programs, and business requirements. Assignments include initiation of, or participation in, various projects, including researching information, providing analysis, and compiling data to convey relevant information.

Essential Job Functions

  • Provides assistance in the day-to-day administration of the unit and follows up on pending matters.

  • Inputs and retrieves data utilizing knowledge of various computer software packages. Types correspondence, reports, memoranda, special projects, technical papers, and related materials for unit staff. Formats documents and presentations.

  • Initiates and researches information, compiles statistics, gathers, analyzes, and summarizes data for projects or trends and status reports and studies. May assist in preparation of unit budget.

  • Receives and screens telephone calls, mail, and visitors. Routes callers, take messages, and answers questions relating to the unit's function. May interact with Company clients to schedule appointments, answer questions, and resolve moderately complex issues. May act as information source for the unit.

  • Composes letters and memoranda from verbal direction or knowledge of Company's policies and procedures.

  • Schedules and coordinates meetings and facilities which may include travel and lodging arrangements.

  • Orders office supplies. Prepares and processes unit purchase requisitions and vendor invoices.

  • Organizes and maintain files, correspondence, records, and other documents.

Other Job Duties

  • Complete understanding of the policies, practices, and function of the business unit.

  • Performs special assignments and project work as needed.

  • May take minutes of staff meetings.

  • Performs other duties as assigned.

Qualifications

Required Experience

  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

  • Requires 3 years minimum experience.

  • May require vocational or technical education in addition to prior work experience.

Education

  • Associate's Degree

Skills

  • Working knowledge of general office procedures with demonstrated administrative and secretarial skills.

  • Advanced personal computer skills necessary to format reports, presentations, spreadsheets, graphics, et cetera.

  • Demonstrated ability to work independently and plan and manage short-term, moderately complex projects.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Administrative / Clerical

Location: United States-Nebraska-Omaha

Requisition ID: 038759