Bank of the West Sr Service Officer (Branch Lead) Fruitvale Station Branch in Oakland, California
Sr Service Officer (Branch Lead) Fruitvale Station Branch
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.
Essential Job Functions
Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence
Works with Branch Manager to achieve customer service targets
Performs all customer transactions including sales transactions.
Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties
Coordinates lobby and line management strategies.
Performs all customer transactions including less complex sales transactions.
Supports the selection, hiring and training of Service Bankers
Creates and achieves sales referral and service goals for self and Service Banker team members
Other Job Duties
Provides guidance to Service Banker team for cross sell opportunities and portfolio management
Performs other duties as assigned.
- High School Diploma or GED Required
- P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience.Requires 3 years minimum prior relevant experience.
Excellent customer service skills that include good verbal and written communication
Relationship building, collaboration and teamwork
Problem Solving skills
MCCRM, Touchpoint Teller and Systems Traning and new account opening
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Job: Customer Service
Location: United States-California-Oakland
Requisition ID: 037493