Bank of the West CRES Utility Player Specialist in Madison, Wisconsin
CRES Utility Player Specialist
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Possesses knowledge of mortgage lending functions within the division at the appropriate level. May participate in department/business unit projects. Performs a variety of duties related to loan origination functions while providing a high level of customer service to internal and external customers and needs for legally enforceable contractual agreements are met, while satisfying all internal and external regulatory requirements. Communicates with management regarding workflow, policy, and procedures.
Essential Job Functions
Provides technology phone support to internal users of mortgage lending
Assists in serving as liaison between mortgage lending and IT
Works with the supervisors and managers to handle the more difficult and complex work assignments when needed.
Maintains a working knowledge of standards, procedures, and technical operations in at least two functions within the business unit.
Reviews problems requiring research and ensures resolution is done in an accurate and timely manner.
Displays the ability to properly plan workday, including efficiency techniques and prioritizations, ensuring predefined timelines for turnaround are met.
Other Job Duties
May participate in department and/or business unit projects such as workflow or software testing.
Performs other duties as assigned.
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Requires 7 years minimum experience.
Entry level proficiency in Microsoft Office products.
Ability to troubleshoot business scenarios/issues.
Call Center experience helpful
Service Desk experience a plus.
Incident Management/Knowledge Management Tools knowledge helpful.
Strong Communication Skills – Written and Verbal
- High School Diploma or GED Required
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-Arizona-General AZ
Other Locations: United States-Ohio-General OH, United States-Missouri-General MO, United States-Iowa-General IA, United States-Kansas-General KS, United States-Minnesota-General MN, United States-Nevada-General NV, United States-New York-General NY, United States-Wisconsin-General WI, United States-North Dakota-General ND, United States-South Dakota-General SD, United States-Wyoming-General WY, United States-Nebraska-General NE, United States-Washington-General WA, United States-Oregon-General OR, United States-Georgia-General GA, United States-Florida-General FL, United States-Oklahoma-General OK, United States-Michigan-General MI, United States-North Carolina-General NC, United States-Idaho-General ID, United States-Utah-General UT, United States-New Mexico-General NM, United States-Texas-General TX, United States-California-General CA, United States-Illinois-General IL
Requisition ID: 059881