Bank of the West Operations Coordinator - Risk Sensitive, Transaction Processing in City of Industry, California

Operations Coordinator - Risk Sensitive, Transaction Processing


What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving standard operational issues. Use this position for functional areas that have been identified as "risk sensitive" (ACH, GTO, Wire Transfer, Foreign Exchange, Central Vault, Money Desk). For other areas, use bank wide Operations Coordinator I role.

Essential Job Functions

  • Responds to various standard operational issues for internal and/or external customers.

  • Receives and reviews incoming work, contacting appropriate resources as needed.

  • Prepares, edits, distributes, and/or corrects standard documents.

  • Maintains a moderate working knowledge of unit policies, procedures, standards and workflow.

Other Job Duties

  • Performs other duties as assigned.


Required Experience

  • Requires limited job knowledge of systems and procedures.

  • Follows basic work routines and standards.

  • Typically does not require prior experience.


  • H.S. Diploma


  • Basic knowledge of the products, policies and processes related to unit assigned.

  • Basic knowledge of banking operations.

  • Wire Transfer:

  • May respond to Due From reconcilement tracers, or account profile requests which include research, follow up, adjustments or verification

  • May investigate and process compensation claims

  • May research, verify and adjust wire transfer information in response to Due From reconcilement tracers

  • Interfaces with Federal Reserve Bank, correspondent banks, and other departments to resolve problems that may occur in wire transfer processing

  • Monitors OFAC queues to ensure that transactions are properly reported and/or processed

  • May maintain the database information system for customers and banks.

  • May be responsible for setting up routing instructions for international/domestic banks, PIN management, credit line facilities, executing service documents, etc.


  • Processes the standard legal orders following standard procedures

  • Maintains the files that are kept on all of the legal orders received

  • Answers telephone and has heavy telephone contact with branches

  • Maintain knowledge of all IRS regulations pertaining to IRA accounts

  • Attend annual training on IRA changes to maintain knowledge of regulations

Central Vault

  • Coordinates armored carrier service for branches, including obtaining bids, processing invoices, and handling service issues

  • Balances overall cash position including multiple offsite vaults; performing research on out-of-balance conditions

  • May make recommendations on supply and demand issues for cash orders and the cash shipment notifications made on Fedline System

  • Inputs, reviews and maintains the Glory System Customer database

Foreign Exchange

  • Verifies contracts against supporting documentation and prepares payments

  • Serves as liaison with corporate clients regarding contract details/discrepancies and payment instructions

  • Performs monthly vault certification

  • Inputs retail trades on foreign exchange application

  • Processes collection items

GTO (Global Trade Operations)

  • Processes various trade transaction such as; documentary collections, and letter of credit, issuance, advising and amendments

  • Prepares all monetary and non-monetary entries for payments. Prepares and processes all accounting and liability entries for banker's acceptance.

Transaction Processing

  • Participates in development of test scripts and test cases for unit/system and user acceptance testing

  • Assists in developing and documenting new procedures

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job: Bank Services

Location: United States-California-City of Industry

Requisition ID: 038219