Bank of the West Operations Coord II-ACH Experience in City of Industry, California
Operations Coord II-ACH Experience
At Bank of
the West, our people are having a positive impact on the world. We’re investing
where we feel we can make the most impact, like advancing diversity and women
entrepreneurship programs, financing for more small businesses, and promoting
programs for sustainable energy. From our locations across the U.S., Bank of
the West is taking action to help protect the planet, improve people’s lives,
and strengthen communities. We are part of BNP Paribas, a global leader
supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but
as the bank for a changing world, we are continually seeking to improve the
ways we help our customers, while contributing to more sustainable and
Job Description Summary
Responsible for performing various operational activities and provide support
in assigned unit. Assists Operational Unit meet service levels consistently by
coordinating information among internal/external customers and resolving
moderately complex operational issues.
Essential Job Functions
Responds to variousmoderately complex operational issues for internal and/or externalcustomers.
Investigates and researchesREG E claims or disputes within the required timeframes.
Receives and reviews incomingwork, contacting appropriate resources as needed.
Prepares, edits, distributes,and/or corrects standard documents.
Maintains a moderate workingknowledge of unit policies, procedures, standards and workflow.
May act as an escalationpoint.
May assist in identifyingoperational improvements.
May review and analyze dailyreports and make recommendations as necessary.
- Performs other duties asassigned
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Requires good time management and organizational abilities obtained through prior work experience or education.
Requires 3 years minimum experience.
May require vocational or technical education in addition to prior work experience.
- High School Diploma or GED Required
Good knowledge of the products, policies and processes related to unit assigned.
Good knowledge of banking operations.
Good knowledge of ACH Rules and Guidelines.
Good knowledge of Regulation E and how it adheres to consumer protection.
Researches and resolves the most complex out- of- balance conditions.
Reconciles multiple complex GL accounts and communicates effectively with business partners to resolve outstanding discrepancies.
Balances figures, computes totals and perform other mathematical calculations.
Communicates frequently with other departments and branch employees to resolve escalated issues.
Utilizes multiple systems and software applications to complete required research.
Retains accurate and appropriate supporting documentation.
Trains other employees as requested.
Performs quality assurance reviews or user acceptance testing as assigned.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Location: United States-California-City of Industry
Requisition ID: 052785