Bank of the West Customer Service Rep CPS/Loans (Work From Home) in Bismarck, North Dakota
Customer Service Rep CPS/Loans (Work From Home)
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for providing internal and external customer service primarily over the telephone and written communication or through work orders from other departments. Researches and initiates monetary and maintenance transactions to resolve issues from customer inquiries.
Working Location Statement
This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.
Pay: $15/hr ($16/hr Bilingual Spanish)
Training: Minimum of 4 weeks, Monday-Friday 9:30AM-6:00PM CST (adjust to your time zone)
Work schedules are released in and will adjust to Central Time Zone before and after Daylight Savings (Adjust to your time zone)
Schedule A : (Part Time) Monday-Friday 8:00 AM to 1:00 PM; work 1 Saturday every 4 weeks 9:30AM-2:30PM with a comp day off during the week; Sundays off
Schedule B : (Part Time) Monday-Friday 2:00 PM to 7:00 PM; work 1 Saturday every 4 weeks 9:30AM-2:30PM with a comp day off during the week; Sundays off
Schedule C : Monday-Friday 8:30 AM to 5:00 PM; work 1 Saturday every 4 weeks 8:00AM-3:00PM with a comp day off during the week (9:00AM-7:00PM on Monday if working Saturday to maintain 40 hours that week); Sundays off
Schedule D : Monday-Friday 10:30 AM to 7:00 PM; work 1 Saturday every 4 weeks 8:00AM-3:00PM with a comp day off during the week (9:00AM-7:00PM on Monday if working Saturday to maintain 40 hours that week); Sundays off
Essential Job Functions
Answers all incoming calls regarding Consumer Products and responds within established guidelines on at least one of the products the department supports (Installment Loans, Lines of Credit and Auto Leases).
Processes requests and transactions in accordance with bank policies and procedures including payoff quotes, missing payments, credit disputes, payment histories and explanation of the interest accrual process.
Provides information on bank products as requested.
May recommend alternative banking products and/or make referrals to other departments.
Completes maintenance as requested including address changes, due date changes, automatic payment requests, phone payments and waiving late charges.
- High School Diploma or GED Required
- S1 - None "Requires limited job knowledge of systems and procedures. Follows basic work routines and standards.Typically does not require prior experience."
Understands and adheres to all training and bank policy, laws and regulations applicable to role.
Effectively uses all applicable systems, technology and software to perform job functions.
Ability to communicate effectively, courteously and provide the customer with accurate information
Ability to multi-task (listening to customers, typing and analyzing information)
Ability to learn and apply skills quickly
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Job: Customer Contact Center / Customer Service
Location: United States-Texas-General TX
Other Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-Missouri-General MO, United States-North Dakota-General ND, United States-Iowa-General IA, United States-Kansas-General KS, United States-Nevada-General NV, United States-Wyoming-General WY, United States-New York-General NY, United States-Michigan-General MI, United States-Colorado-General CO, United States-Ohio-General OH, United States-South Dakota-General SD, United States-Arizona-General AZ, United States-Florida-General FL, United States-Nebraska-General NE, United States-Minnesota-General MN, United States-Washington-General WA, United States-Oklahoma-General OK, United States-Idaho-General ID, United States-Utah-General UT, United States-Georgia-General GA, United States-New Mexico-General NM, United States-Oregon-General OR, United States-California-General CA, United States-North Carolina-General NC
Requisition ID: 058387