Bank of the West Teller ( 30 hour ) Cottonwood in Albuquerque, New Mexico
Teller ( 30 hour ) Cottonwood
As part of Bank of the West, you’ll be making a positive impact on the environment, your community, and the planet at a leading sustainable bank.
We’re looking for a motivated and eager learner to fill the role of Teller. As the human face of the bank in customer interactions, you’ll be responsible for providing high-quality service by processing transactions efficiently and accurately. This is an entry-level role, and an opportunity to develop skills and experience to become a Universal Banker.
You will process customer transactions including deposits and withdrawals while following bank policies and procedures, as well as regulatory requirements. You’ll also help customers with branch technology and proactively educate them about digital self-service options. As a friendly and helpful branch presence, you’ll chat with customers to identify referral opportunities for appropriate bank products and services. You’ll meet individual goals that contribute to increased branch sales, revenues, and customer experience.
What you need
The desire to build your knowledge of bank deposits, services, and regulatory requirements
A personable nature and good customer service skills, both verbal and written
The ability to understand and explain digital tools—for example, how to enroll in online banking, how to pay bills online, and how to make remote deposits
The ability to build relationships and work collaboratively
The ability to multitask effectively
What’s in it for you?
At Bank of the West, you will be part of fundamentally different type of bank that is having a positive impact on the world. You can be proud to work for an organization that has the strongest environmental policies of any major U.S. bank (defined as those with more than $90 billion in assets). You’ll also be working for a place with a proven commitment to diversity, starting at the very top with our CEO and extending through all levels of the organization.
You’ll do meaningful work that makes a real difference in the world. We are leveraging the power of finance to help protect the planet, improve people’s lives, and strengthen communities. As part of BNP Paribas, you’ll also be working for a global leader in positive banking, and the ninth-largest bank in the world.
We provide our team members with the resources they need to be successful at work, and to thrive outside the office. Whether it’s our healthcare benefits, a gym subsidy, parental leave, global opportunities, flexible working, or simply a pack of post-it notes, we make sure you have what you need.
At Bank of the West and BNP Paribas, we innovate, we develop, we work together, and we care; those are our guiding values, and we live them every day.
Job Description Summary
Responsible for providing high quality customer service by processing customer service transactions efficiently and accurately and uncovering referral opportunities for bank products or services. Maintains operational quality and standards on an ongoing basis. Teller is an entry level transition role for Universal Banker position. It provides an opportunity to develop skills required for a Universal Banker.
Essential Job Functions
Processes customer transactions accurately of all deposits, transfers, withdrawals, and other transactions in accordance with bank policies, procedures and regulatory requirements.
Engages customers in conversations to identify qualified referral opportunities for Bank products and services.
Assists customers with technology in the branch and proactively shares digital options via multiple self-service channels.
Accountable for individual goals and contributions to increase branch sales, revenues and customer experience.
- High School Diploma or GED Required
- None Requires limited job knowledge of systems and procedures. Follows basic work routines and standards. Typically does not require advanced education and requires no prior experience. Prefer prior customer contact experience.
Building knowledge of bank deposits, services and regulatory requirements.
Good customer service skills that include verbal and written communication skills.
Ability to understand and demonstrate digital tools, such as enrolling in online banking, online bill pay, remote deposits, etc.
Collaborative, teamwork and relationship building skills.
Problem solving skills.
Ability to multi-task effectively and take on more responsibility while cross training systems and Universal Banker activities.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Job: Customer Service
Location: United States-New Mexico-Albuquerque
Requisition ID: 060892